Support Desk

The NAOJ Support Desk (SD) provides a wide range of daily life related assistance to help ensure that international researchers and students at the Mitaka campus can pursue their research and studies in a reassuring environment. It serves as the primary point of contact for individuals who are experiencing any difficulties or issues upon living and working in a foreign culture. The SD is located in a quiet and secure area where individuals can feel comfortable sharing their concerns. At least one SD staff will be on duty during the office hours (two staff on Thursdays) and will be ready to help researchers and students with their everyday tasks.

Contact Information：

Location:

Main Building (North) Rm.114 2-21-1 Osawa, Mitaka, Tokyo 181-8588

e-mail

support-desk＿＿AT＿＿ml.nao.ac.jp
(Replace “＿＿AT＿＿” to "@”)

NAOJ Support Desk Registration Form

The Support Desk provides daily assistance services based on the information given in the “NAOJ Support Desk Registration Form"*. If you wish to receive these services, be sure to submit this form beforehand. Please note that the Support Desk may not be able to provide any services unless your registration has been completed.

*The above "NAOJ Support Desk Registration Form" uses Microsoft Forms. If you are unable to fill out the form in Microsoft Forms, please open the “NAOJ Support Desk Registration Form .”(PDF), fill it out, and send it to sdstaffonly＿＿AT＿＿ml.nao.ac.jp by e-mail. (Replace “＿＿AT＿＿” to "@”)

　

Examples of Services and Support

• On-boarding and off-boarding process: administrative procedures at municipal and governmental offices (notification of moving-in/transfer, application for national health insurance/national pension system, etc.) and other procedures associated with daily life (obtaining a phone number, opening a bank account, etc.)
• Housing search for mid to long term visitors (liaison between visitor and real estate agent, opening/closing public utilities, etc.)
• Child care and education related issues (resolving difficulties in communication with childcare provider/school due to language barriers)
• Various information on daily life and activities in Japan (introducing local clinics, leisure venues, etc.)

＊Notes:

• The SD will only be able to serve as an information resource center for short-term visitors. (No on-site assistance for visitors staying for less than three months.)
• Medical interpretation is not provided. If necessary, we will refer you to a specialized medical interpretation service provider.
• Please note that it is difficult for the Support Desk to assist staff and students staying outside the Mitaka Campus. If you are assigned to another campus but need support, you should first consult your host researcher, or the administrative staff of your affiliated project, or the administrative office of your home campus.

Maps

Facilities and campus map (Mitaka Campus)

Floor map (Main Building North)